Get help
How to reach WriteStack support through the in-app chat or email, what to include so we can fix your problem fast, and where to suggest features.
Open the support chat from Support in WriteStack's account menu, or email support@writestack.io. For quick how-to questions, ask Quill first. Post feature ideas on the features board.
Chat with support
- In WriteStack, click your name and email in the sidebar to open the account menu.
- Click Support. The chat opens in the corner of the page.
On a computer, you can also click the chat bubble in the bottom-right corner. On phones the bubble is hidden, but Support in the menu still opens the chat.
If a page fails to load, click Open support chat on the error screen. WriteStack adds the page and an error reference to your message for you.
Ask Quill first
Click Ask Quill in the bottom-right corner of the app. Quill answers questions about the screen you're on. If it can't help, click Talk to a person. The support chat opens with your question and the page already filled in.
Write to support@writestack.io.
What to include
Add these and we can usually fix it in one reply:
- What you were trying to do, and what happened instead.
- The exact error message, or a screenshot.
- The page you were on (for example My Notes → Scheduled notes).
- For a Note that posted late or not at all: the Note's text, the time it should have posted and your time zone from Settings → Account Information.
- Your browser and your extension version. See how to check your version.
- Your Substack profile URL if the problem is with your connection.
Before you write, check the troubleshooting pages:
Suggest a feature
Post your idea on the WriteStack features board. Other writers can vote on it there.